Our cancellation process so far and what we are changing
Until now, in the majority of cases we have cancelled appointments and re-booked them. Unfortunately, this has meant that some of you may have seen your appointment cancelled for a second time due to the ongoing disruption caused by Covid-19, which we can only apologise for; however, this was this was a necessary step to ensure your ongoing safety.
The current situation is that appointments are now being cancelled and you will then be placed in our ‘patient standby’, until we have finalised our appointment plan for safe reopening post Covid-19. As things currently stand, we believe that this will be in place until the end of May at least, but may be subject to change, depending on any amendments to the Government’s position. We will of course keep you informed as and when anything does change.
When it comes to rebooking, we will be taking a priority-based approach whereby we prioritise those with immediate care need, such as emergency patients, followed by those who are mid treatment until we are able to see anyone who is due for their routine check-up. These patients will be invited to attend in order of which month their appointment was due where possible.
Why we are taking this approach
Once we can assure a safe return to practice, we will be in touch to re-arrange the appointments that we have had to cancel. As with everything we do, you – our patients – are our priority. This includes your safety and is the reason we decided to take the measures that we have. This extends into the future of our appointments, procedures and our practices. We are all living in a world of uncertainty at the moment, but what you can be certain of is that we will be keeping you informed of all the changes and new ways of operating once we are in a position to see you again.