The first consultation:

Each patient is assessed individually and a thorough examination carried out, usually with xrays to:

  • Consider all treatment options available
  • Formulate a treatment plan tailored to their needs and requests

Thorough discussions are always carried out to make sure that all details of the treatment proposals are understood and agreed before any treatment is started.

A written treatment plan is given to describe any proposed treatment and if you are a referred patient we will keep your referring dentist informed of the treatment advised and its progress.

An estimate of fees and a payment schedule is given with the treatment plan.  Payment is usually made in instalments during the course of treatment. You should be prepared to pay in advance prior to fitting of any laboratory work.  We accept cash, cheques and credit cards.

Fees may vary and they will be confirmed at the consultation appointment before treatment is carried out.

A selection of fees from our current Fees Guide

Pricing for restorative dentistry including endodontics:

Initial examination and xrays for a new patient from: £120.00
Hygienist visits for oral hygiene instruction, scaling and polishing. (Per half hour): £65.00
Bleaching teeth (two arches) from: £600.00
White fillings for front teeth from: £120.00
White fillings for back teeth from: £140.00
Porcelain veneers : £750.00
All porcelain crowns from: £750.00
Porcelain bonded to gold alloy crowns from: £750.00
Root filling for front teeth from: £470.00
Root filling for back (molar) teeth from: £690.00

Prices for dental implants:

Initial examination and xrays for a new patient from:
(Additional diagnostics such as study models, direct bone measurements, tomographs or CT scans may also be required).
Single implant with a custom abutment and crown from: £2580.00
Three tooth bridge and two implants using custom abutments from: £5780.00

Help us to get it right

We constantly try to improve the service we offer, so we will encourage patients/clients to let us know when we have done something well or if there are any suggestions as to how we can do something better.

Complaints procedure

This practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements. 

Patients are asked that in the event of any complaint, to speak directly or write to Kaye Rudin the Nominated Complaints Lead . Patients who require further advice regarding the complaints process should direct their enquiry to Paul Rudin who, when applicable, will recommend the services of an independent advocate.  A copy of the complaints process is held in the waiting room.

What we shall do - Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within 2 working days and aim to have looked into the complaint within 10 working days of the date when it was raised.  We shall then be in a position to offer an explanation or a meeting as appropriate. If there are any delays in the process we will keep the complainant informed.

When we look into a complaint, we shall aim to:

  • Find out what happened and what, if anything, went wrong
  • Make it possible for the complainant to discuss the problem with those concerned
  • Identify what we can do to make sure the problem does not happen again.

At the end of the investigation the complaint will be discussed with the complainant in detail, either in person or in writing.

Complaining on behalf of someone else - The rules of medical confidentiality will be adhered to if the complaint is received on behalf of someone else. A note signed by the person concerned will be required, unless they are incapable (e.g. because of illness) of providing this to allow the complaint to be investigated. If the complaint is not resolved to the patient’s satisfaction, the patient will be advised to write to:

Care Quality Commission 

Healthcare Team
Citygate - Gallowgate
Newcastle upon Tyne - NE1 4PA